The people who work for you are as important– if not more– than the overall quality of your food. Take note, restaurant owners, sometimes you only get one try to get it right. Had I known that all my ‘people’ were out and that someone with no customer service skills (or common sense) was handling the phone calls that night, I would have handled internally just between me and the restaurant and never written a bad review. I could have waited for a response from the owners first.
That is what made me so mad that I wrote the review right away. I was treated really poorly on the phone call– basically just told to screw off. My regular people were on vacation or on their days off when my bad pie got delivered, AND when I called in about it, too. I have been getting my pies at this Pizzicato location for more than 8 years now. I made a mistake in writing my last review.
#PIZZICATO NW PORTLAND HOW TO#
I judge a place more so on how they react to complications than when things are going well, and they know how to take care of their customers.
#PIZZICATO NW PORTLAND PLUS#
We got a new pizza and bread sticks delivered very fast, plus a cookie and brownie! Anyone can have a bad day. You may be wondering ** WHY** this is still a 5 star review by this point, right? Well that is because when we called in to complain, the manager was very helpful and thorough in making sure the situation was rectified. Irritable hungry toddler in tow, my husband grabs the order and brings it home where we find a cold hard pizza missing the cheese base (this was an order miscommunication that would’ve happened even if the pizza was fresh) and barely edible bread sticks. Fast forward 20 mins later, they realized the pizza had been done and sitting on top of the oven forgotten. My husband went to go get it and was told it was just 5 more mins. We ordered a pie and breadsticks for pick up. And even on busy nights, we haven’t minded to short drive to do pick-up as the orders have always been ready… until today. Once we’d figured out to place the delivery order before they begin delivery service so that we are near the top of the list when they do begin, the wait for delivery has rarely been too bad. We’ve been getting pizza from here and have been very pleased with the taste. It’s hard to find good pizza around here, especially one that delivers.
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